Shipping policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within Great Britain.
- Future expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within Great Britain: Free shipping on all orders.
- No hidden charges: All charges are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-3 business days, Monday through Friday.
- Last Order Time: 05:00 PM - Weekend Orders: Orders placed over the weekend will be processed the next business day.
SHIPPING TIME
- Estimated shipping time: 7-10 business days Monday through Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
TOTAL SHIPPING TIME.
- Estimated delivery time will be 8-13 business days. (Monday through Friday)
SHIPPING PROCESS
- Reliable Courier Services: We ship via Ups and FedEx.
- Insured shipments: All shipments are insured. Please contact our customer service in case of loss or damage in transit.
- Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our carbon footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and tracking number.
- Tracking your order: You can track your order through our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is available to assist you with any questions you may have about tracking your order.
PROCEDURE FOR MISSING ITEMS
- Report missing items: Within 7 days of receiving your package, please contact our customer service team at Support@moduro.co.uk
- Resolution: We will resolve the problem as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged and returned in their original packaging. Personalized items cannot be returned.
- Refund: Refunds will be processed within 7 days of receipt of the return and will be refunded to the original method of payment.